Faqs

What if I have a requirement not listed on your website?

Many custom jobs are not fully shown online. Share your idea or reference image – if it is related to signage, printing or branding, we can usually design and execute it.

Do you keep records of my past designs for future use?

Yes. We maintain project records and artwork files so that future repeat or franchise orders can be processed faster and with consistent branding.

Can I track the status of my order?

You can stay in touch with your assigned coordinator or sales person, who will update you at major stages: design approval, fabrication and installation planning.

How do I place an order?

Share your requirement, size, photos of site (if possible) and location with us by phone or email. After our quotation and your approval, we will raise a proforma invoice and start work after advance payment.

Do you help with artwork if I don’t have a designer?

Yes. Basic adaptation and layout support can be provided. For full creative development, our design team can work on a project basis.

What file formats do you accept for printing?

Generally CDR, AI, EPS, PDF and high‑resolution JPEG/TIFF. Our team will guide you about bleed, resolution and colour profiles.

Can you manage complete retail or promotional campaigns?

Yes. We can handle design adaptation, printing, dispatch and installation for multi‑store and multi‑city campaigns.

What printing services do you offer?

We offer large format vinyl and flex printing, UV flatbed printing, eco‑solvent prints, fabric prints, standees, posters, danglers, bunting, in‑store branding, and promotional material.

Do you provide only printing or also glass supply and installation?

We can provide complete solutions – glass supply, printing, hardware and installation – depending on your location and project.

Can you print my own design or photograph on glass?

Yes. You can share high‑resolution artwork, patterns or photographs and we will adapt them to the glass size and layout.

Is printed glass durable and scratch‑resistant?

Yes. With proper processing and installation, printed glass is long‑lasting, UV‑resistant and easy to clean. Toughened/tempered glass is used where safety is required.

Where can printed glass be used?

In corporate cabins, retail storefronts, hospitals, hospitality interiors, shower partitions, kitchen backsplashes, and branding or privacy panels.

What is glass printing?

Glass printing is high‑resolution UV or digital printing on glass panels used for partitions, doors, kitchens, offices, showrooms and decorative applications.

What is a look‑walker or backpack signage?

Look‑walker is a portable, wearable backlit display used for promotions in crowded areas and events. It runs on battery and is ideal for roadshows and mall activations.

Can I change the graphics inside the slim frame easily?

Yes. Clip‑on and magnetic systems allow quick change of posters or prints without tools.

Are slim signages single‑sided or double‑sided?

Both options are available – wall‑mounted, hanging and stand‑based double‑sided displays for high‑traffic areas.

What sizes are available for slim light boxes?

We offer standard sizes like A4, A3, A2, A1, 2x3 ft, 3x4 ft, 4x2 ft, etc., and fully customised sizes as per your design.

What is slim signage?

Slim signage are ultra‑thin illuminated display frames and light boxes ideal for retail, malls, showrooms, cinemas and events where a sleek, premium look is required.

Can existing old signage be refurbished instead of replaced?

In many cases yes. We can replace only faces, lights or cladding on an existing structure after checking its condition.

What should I do if some LEDs stop working?

Share photos and details with our team. If under warranty, we arrange repair or replacement as per terms. Out‑of‑warranty repairs are done at actual cost.

How should I clean and maintain my sign board?

Clean the surface gently with a soft cloth and mild soap solution. Avoid strong chemicals and abrasives which can damage acrylic, vinyl and printed surfaces.

Do you offer AMC (Annual Maintenance Contracts)?

AMC can be provided for large sites, campuses and chain stores where regular cleaning, inspection and repair are required.

Do your products come with warranty?

Yes. Our signage typically comes with a limited warranty against manufacturing defects and LED driver failure for a defined period. Exact terms are mentioned in the quotation.

Can you install signage at height or on complex structures?

Yes, but such jobs require technical evaluation. Additional support like scaffolding, boom lifts or fabrication of frames may be needed and is charged separately.

What support do you need from the client side during installation?

Safe access to the site, necessary permissions from building/authorities, power points, and any civil work (if required) should be arranged by the client unless agreed otherwise.

Is installation cost included in the quote?

It can be. We usually show installation cost separately so you can see material and labour breakup clearly.

In which cities do you install signage?

We install in major cities and many tier‑2/3 towns through our own or partner teams. Share your location and we will confirm feasibility and cost.

Do you provide installation services?

Yes. Our team can handle end‑to‑end installation including structure, fixing, wiring and basic electrical integration at site.

Do you deliver all over India?

Yes, we execute and dispatch orders Pan‑India. Transport and installation charges vary with distance and project size.

How will my signage be packed and shipped?

Products are safely packed with bubble, foam and wooden/strong packing as needed. We ship through reliable transport partners or our own vehicles depending on location.

Can you handle urgent or fast‑track jobs?

Yes, subject to material availability and workload. Extra charges may apply for urgent orders that require priority scheduling.

What is the usual production time for signage?

For standard sign boards, production time is usually 5–10 working days after design approval and advance payment. Larger or complex projects may take longer.

What are your standard payment terms?

Generally we work with an advance at order confirmation and balance before or at the time of dispatch / installation. Exact terms are shared with the estimate.

What payment modes do you accept?

We accept bank transfer, UPI and cheque. Details are shared along with your proforma invoice.

Do you offer discounts for bulk or franchise orders?

Yes. Bulk roll‑outs, multi‑city projects and franchise branding get special pricing based on volume and standardisation.

Is there any minimum order value?

There is no strict minimum, but very small jobs may have a basic minimum charge to cover design, setup and logistics.

Do you charge for a quotation or site visit?

Basic quotations are free. Site visits within certain areas may be complimentary; for distant locations, a nominal visit charge may apply and can be adjusted in final billing.

How is signage pricing decided?

Pricing depends on material (acrylic / steel / ACP / fabric etc.), size, thickness, type of lighting, installation height and site location.

What if I need changes after seeing the design?

Minor design revisions are included. Major changes in size, material or concept may impact cost and delivery timeline.

Can you work with my existing designer or agency?

We can. You may share open files and brand manuals, and we will convert them into fabrication‑ready artwork and drawings.

Will I get a design or mockup before manufacturing?

Yes. We share 2D or 3D views with sizes, colours and materials. Production starts only after your approval.

Do you visit the site before giving a final quote?

For most medium and large projects, yes. A site visit helps us understand sizes, fixing methods, access, power points and visibility before freezing design and costing.

What is your typical workflow for a new signage project?

The usual process is: enquiry → site survey / measurements → design and proposal → estimate approval → fabrication → installation → final handover.

Can you match my brand colours exactly?

Yes. We work with digital colour matching and test prints to closely match your brand guidelines and Pantone shades.

Are your products eco‑friendly?

Where possible, we use long‑life, energy‑efficient LEDs and ECO‑solvent / UV printing technology which are more environment‑friendly than traditional methods.

How long do your sign boards typically last?

With proper installation and basic maintenance, acrylic and ACP signs generally last 5–7 years, stainless steel letters 10+ years, and LEDs around 5–8 years depending on usage.

Are your signs suitable for outdoor use?

Yes. Our outdoor signs use weather‑resistant materials, UV‑stable prints and properly sealed LEDs designed to withstand sun, rain and dust.

What materials do you use for letters and boards?

We use high‑quality cast acrylic, 304‑grade stainless steel, aluminium, ACP, branded LEDs, original power supplies, high‑grade vinyl, flex and fabric, depending on the application.

Do you offer customised shapes, sizes and colours?

Every product is custom‑made. Size, typography, colours, lighting style and material are finalised as per your brand and site requirement.

Do you work on single sign boards or only large projects?

Both. We handle everything from one shop board to full mall, hospital, campus or franchise roll‑outs.

Can you design signage from scratch for my brand?

Yes. Our in‑house graphics and planning team can develop concepts, layouts and finalized artwork based on your logo, brand colours and site conditions.

Do you provide complete branding solutions or only boards?

We provide complete branding: exterior signage, interior branding, glass films, wall graphics, retail fixtures, digital prints, and custom display solutions – not just boards.

What services do you provide?

N-City provides end‑to‑end services: design and graphics, signage manufacturing, digital and UV printing, glass printing, retail and interior branding, site survey, installation and after‑sales support.

What types of signage do you manufacture?

We manufacture 3D acrylic letters, solid acrylic letters, stainless steel letters, liquid acrylic letters, LED channel letters, glow sign boards, flex and vinyl boards, ACP boards, fabric boards, clip on frames, ultra slim light boxes, pylon and facade signage, modular name plates, wayfinding and safety signs.

How do I contact you for a new project?

You can call us at +91 9871585333, +91 9910913333 or send an enquiry through the contact form on our website with your basic requirements and location

What types of businesses do you work with?

We work with retail stores, jewellery brands, fashion and lifestyle, restaurants, hotels, hospitals, corporate offices, educational institutes, real estate, automotive and government organisations.

Where are you based and which areas do you serve?

Our operations are based in North India, but we execute projects across India through our in house team and trusted partner network.

Who is N-City Advertising?

N City Advertising is a Pan-India signage and branding company offering complete solutions from creative design and printing to fabrication, installation and maintenance of all types of indoor and outdoor signage.